How To Reset My Protonvpn Password Without Changing My Gmail Password

Proton doesn't accept access to your countersign, so we can't reset it for yous if yous forget or lose your password.

If you don't set whatever way to recover your account and so forget your password, you'll lose access to your business relationship and all your existing emails, contacts, and other encrypted files.

Please note that the recovery methods described below are not available to not-individual users an organization. If y'all're a non-private user and you've forgotten your password, contact your organization's administrator for help.

In this article, we explain:

Ways to reset your countersign and recover your emails and other encrypted data
How to add or change a recovery e-mail address
How to add or change a recovery phone number
How to enable a recovery phrase
How to download a recovery file
What happens if I don't gear up any recovery methods?
What is an "outdated" recovery method?

Ways to reset your countersign and recover your emails and other encrypted data

Your Proton countersign is used for ii things:

To give y'all admission to your Proton account
To decrypt your emails, contacts, and other encrypted information

If y'all forget your countersign, y'all'll need to take the post-obit two steps to fully recover your Proton business relationship and encrypted data:

Step 1. Business relationship recovery: Reset your password using one of the following 3 options:

Recovery electronic mail: If you've provided an e-mail address, nosotros can transport a bulletin to that accost so y'all tin reset your password.

Recovery phone number: If you've given us a mobile phone number, nosotros tin can send you a text to reset your password.
Recovery phrase: If y'all've enabled your recovery phrase, you'll be able to enter your 12-discussion phrase to reset your password.

Step ii. Data recovery: Recover your emails and other encrypted files using i of the following ii options:

Recovery phrase: If you've enabled your recovery phrase, you lot'll be able to use it to restore your emails and other encrypted data.
Recovery file: If you've downloaded a recovery file, y'all can upload it to restore your emails and data.

Note that the recovery phrase can be used for both business relationship recovery and information recovery.

We strongly recommend setting at least one account recovery method (for Pace 1) and one data recovery method (Step 2). If y'all don't set both, you may not be able to access your business relationship and encrypted data if yous lose your password.

If yous've forgotten your password and have previously set the recovery methods higher up, you can recover your account at present:

Reset your Proton countersign (Step one)
Recover your emails and other encrypted files (Footstep 2)

How to add together or modify a recovery email address

You tin can add a recovery e-mail address when you sign upwards or add 1 after y'all've created your account, as long as you lot still have access to your Proton business relationship and know your countersign.

To add or modify a recovery email address:

i. Log in at mail.protonmail.com/login on a computer and go to Settings → Become to settings → Recovery and scroll down to Business relationship recovery.

two. Enter your recovery email in the Recovery e-mail address field and click Salvage. Your recovery address should exist an e-mail address that just yous have access to.

3. Enter your password to continue and click Submit.

Box to enter your password again to continue

4. Switch on the Permit recovery by email option and enter your password again to confirm.

If you e'er want to disable recovery past email:

Switch off Permit recovery by e-mail; or
Delete your recovery email from the Recovery e-mail address field and click Save.

You'll be asked to enter your password to confirm.

Your recovery electronic mail is also sometimes called your notification email. It'due south the same email address that we send notifications to when new letters are received in your ProtonMail account.

Observe out more near notification emails and how to enable them .

How to add together or change a recovery phone number

Y'all can add a recovery phone number when you sign up or add one after you've created your business relationship, as long as y'all still have access to your Proton account and know your password.

To add or modify a recovery phone number:

1. Log in at mail.protonmail.com/login on a computer and go to Settings → Go to settings → Recovery and scroll downward to Account recovery.

two. Enter your recovery telephone number in the Recovery phone number field and click Save.

3. Enter your password to proceed and click Submit.

iv. Switch on the Allow recovery past telephone pick and enter your password again to confirm.

Box to enter your recovery email address

If you always want to disable recovery by phone:

Switch off the Let recovery by telephone option; or
Delete your recovery phone number from the Recovery phone number field and click Salve.

You'll be asked to enter your countersign again to confirm.

How to enable a recovery phrase

If you forget your password, you tin can also reset information technology using our recovery phrase feature.

A recovery phrase is equanimous of 12 words and acts similar a backup countersign. It allows you to reset your password and recover all your emails and other encrypted data.

We strongly recommend that everyone enable a recovery phrase.

If y'all don't have a recovery phrase (or haven't downloaded a recovery file) and yous forget your password, yous will not be able to recover your messages or other encrypted data subsequently yous reset your password.

To enable a recovery phrase:

1. Log in at mail service.protonmail.com/login on a calculator and go to Settings → Become to Settings → Recovery and scroll down to the Data recovery section.

Showing where to find the data recovery section in Settings

two. Click the Recovery phrase switch so it turns on.

Switch to allow recovery using your recovery phrase

If it has been more 10 minutes since yous logged in, you will need to enter your password (and 2-factor authentication, if you have it enabled).

3. A pop-upward volition display your 12-give-and-take recovery phrase. Write down your recovery phrase in the aforementioned order it was given to yous and shop it somewhere prophylactic in case y'all need information technology in the future. You tin also copy and paste information technology into a secure document or download a file of your phrase for safekeeping.

This screenshot is an example. This recovery phrase volition not work with your account.

How to download a recovery file

Yous can download a recovery file that you lot can use to restore your emails and other encrypted data subsequently yous've reset your password.

To download a recovery file:

1. Log in at mail.protonmail.com/login on a computer and become to Settings → Go to Settings → Recovery and scroll down to the Data recovery section.

ii. Click Download recovery file.

Shop your recovery file in a safe identify to restore your data in case you ever reset your countersign.

Delight note that yous're not meant to open up and read your recovery file. Unlike your recovery phrase, which is made upwardly of 12 words you tin write down or copy, your recovery file is an encrypted file. You can download it, store information technology in a rubber place, and upload it as described above to restore your encrypted emails and other encrypted data when needed. Information technology's not designed for you lot to open up and read it.

What happens if I don't set whatever recovery methods?

If you don't set at to the lowest degree one account recovery method and one information recovery method, you may not be able to admission any of your emails, contacts, or encrypted files if ever you lose your password.

If yous don't set both methods to restore your account, you'll see an orange warning dot next to Recovery on the Settings page with the post-obit messages in red:

"No account recovery method set; you lot are at chance of losing access to your account" and/or

"No data recovery method set; you are at take a chance of losing access to your data"

Warning dot and messages in red saying that you're at risk of losing access to your account and encrypted data

Click on the arrows or curl downwards to the Business relationship recovery department to add a recovery email accost or allow recovery by telephone.

Click on the arrows or roll down to the Data recovery section to set a recovery phrase or download a recovery file.

When y'all have correctly set your recovery methods, you'll see the following confirmation messages in green:

"Your account recovery method is set"

"Your data recovery method is gear up"

Messages in green saying that your account recovery and data recovery methods are set

Afterwards you've set these ways to restore your account, if you ever forget or lose your password, you lot can:

Reset your password
Recover your emails and other encrypted files

What is an "outdated" recovery method?

After you reset your countersign by email or phone, your recovery phrase or recovery file may go outdated. If a method is outdated, you won't be able to employ it to recover any new letters or other encrypted data if you lot ever reset your password again.

If your recovery methods get outdated, we'll warn y'all with an orange dot side by side to Recovery on the Settings folio and the following bulletin in carmine:

"Outdated recovery methods; update to ensure access to your data"